Q1. What countries can our orders be shipped to?

Due to Coivd 2019, international shipping is unstable, so orders can only be shipped to the US to not degrade the user experience and service quality. Subsequent adjustments will be announced on the website in a timely manner. Please wait patiently~

Q2. How long will it take for me to receive my package?

Currently, order processing times in our store range from 1-2 business days. Regarding order cut-off time, our daily order time closes at 8 pm EST. Regarding order shipping time, if your order is placed before 8 pm EST on Friday, your order will be shipped this week, and if you place your order after 8 pm EST, it will be shipped the following Monday, or if there is a holiday during that time, it will be delayed.
And as for the specific product shipping time, it usually takes 3-12 days for standard delivery and 1-5 days for express delivery. This means that you can get your package in 2-14 days.

Q3. How is the shipping cost calculated?

We provide USPS First-Class FREE Shipping.


Q4. How do I track my order?

Package shipping totals are reflected at the cart level and are calculated based on the original pre-discount price of the item.
If you have created a login with us, you can track your order directly on your account by logging in here and visiting the order status page.
Once your payment has been approved, you will receive an order confirmation email. After your order has shipped, you will also receive a second email (which can take up to 48 hours) with your tracking number and a link to track your shipment.

Q5. Sales Tax

Please note that sales tax is the responsibility of the individual buyer. If you place an order online, all taxes will be your personal responsibility. If you later reject the order, you will pay the original shipping charges and any charges you may incur to return it to us, which will not be refunded to you. All prices are listed in U.S. dollars and will be charged to your credit card in U.S. dollars.

Q6. What should I do if I haven't received the goods for a long time?

Please make sure that your receiving information is filled in correctly. If the receiving information is wrong, please be responsible for yourself. If the receiving information is correct and you do not receive the product more than 60 days after delivery, you can choose to send a refund or exchange.

Q7. What should I do if my order takes too long to process?

There are two options available to you, you can contact us to offer a refund or have us issue you a $5 off coupon.

Q8. What if the product is lost?

We are not responsible for products lost in transit, but we can help you contact the logistics company. You can contact us first and tell us the problem you encountered, and we will arrange for someone to help you with the consultation.